Sydney Tools Smithfield

Went there to get torque wrench and spanners, spent over $500 and get free items. But the items not in the stock and have to order, the items even coming after more than a week, once the come I went to pick up. But the other tools is not coming yet, also the free items can't even process due to different customer service person. What a messed up. So I have to come back again just to pick up the freebies. The system really need improvement. Disappointed, not good at all.

Huge range, All The staff here are nothing short of amazing, I came in looking for a gas welding kit, let me say how great it is to walk into a place where having product knowledge is part of the work culture. I was assisted by Michael and 2 other team members, All had great work ethic, and during my interaction with them, if at any point one was unsure he would quickly pass me onto a teammember who was. I was moved around pretty effortlessly in my opinion because of the team chemistry, and I left the shop with exactly what i wanted, I even got assistance from Michael to put my equipment in the car. Amazing Customer Service

Makita DDF486 $350: I Purchased this drill and it's broken 3 times now with light use. only used to make 92mm holes in gybrock for lights and stopped working. sent it to Sydney tools Smithfield and after 2 months got it back! 2nd time it broke I requested a refund, instead they repaired it a week later against my wishes as head office said to me get it sent to makita for evaluation and they will send funds for a refund. I get a call to come and I visit the store Smithfield. I came and the only option was take your tool or put it in the bin so I took the tool as I dont have time/fuel/money to waste just get on with life. It stopped working again after the 2nd use and I tested with new batteries and still wasn't working. DO NOT Recommend buying this tool. I called head office for a refund and they said get the Smithfield branch to call us and we will let them know. I call Smithfield to confirm this and they claim it was false and required it in writing. I called back and the female on the phone changed her character and was rude. she outright refused to put in writing and said "if your claim has been denied warranty we can't help you". My warranty wasn't declined, my request of a full refund was. she continued to repeat the same thing over and over again like problem meant nothing until I had enough. I called Smithfield for full refund after being stuffed around, they said they can only fix the tool. I had to borrow tools to the job, wasted petrol and time getting it sent back for repairs DO NOT PURCHASE FROM SYDNEY TOOLS. If I went to bunnings they would have replaced it there and then or money back. I went to sydney tools to support a smaller company thinking they would take care of me. Oh boy did they take care of me. they want no responsibility and constantly said send it directly to Makita Australia it has nothing to do with us basically. so why the hell are you selling tools with warranty. you fixed it twice, 3rd time should be money back. Ombudsmen it is. I followed your guidelines but you refuse to follow consumers rights. that's un Australian. I spent 1000s at your stores and only one thing goes wrong, you don't want to have anything to do with me, just send it to makita. No you sold me the tool, you repaired it Twice. I want my money back. I am not a drug dealer, I am a honest joe and bought it from you not off aliexpress/china. I spent my hard earned money to work and live a honest life. my reputation/time/money means nothing to them.

Worst customer service. Brought a air compressor about 2 years ago, bottom release valve was leaking. They don't have spare parts, refused to order spare parts, said can make a plug easy so I said show me what to buy and how to make it and I'll do it, couldn't do that either it was so easy. Went up the road to Pirtek gave me a heavy duty quality valve with zero fuss. Will never step foot back in Sydney Tools. Absolute garbage customer service.